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We strive to see you within 15 minutes of your arrival for an appointment, barring any emergencies. To help us in this please arrive 15 minutes prior to your appointment time. This assists us in obtaining heights, weights, etc. before placing you in your room at the appointment time. If you arrive significantly later than your scheduled appointment time, you maybe asked to reschedule your appointment.

No Show

We request at least a 24 hours notice to reschedule or cancel an appointment. If three scheduled appointments are missed without adequate cancellation or notification, we reserve the right to dismiss your child and his/her siblings from our practice. If you miss a scheduled appointment with two scheduled visits at the same time, we may not allow you to reschedule two visits together again.

Behavior/Dress

We are a pediatric practice, therefore cursing or foul language on the premises will not be tolerated. We will not tolerate inappropriate clothing; do not wear anything sexually explicit, or drug/alcohol related to the office. Weapons are not allowed on the premises. Failure to comply with this may result in dismissal of your child and his/her siblings from our practice.

Prescription Refills

We prefer that patients contact their pharmacy to request refills for routine medication. We require 24 hours to process refills, so please do not wait until your child is out of medication. In general, we will not call in antibiotics without first examining your child.

ADHD/ADD Prescription Refills

Please allow for 24-48 hours (Monday-Friday) for the prescription to be written, plan accordingly.  Please use the patient portal for Refill requests!  However, if you do call, then these requests must be called in before 4:30pm Monday through Friday.  Since most of the medications are controlled substances, there is close monitoring of when the medications are due and who picks up these for the child. You will be required to show picture ID and sign for the medications.

Emergency Room Visits

We urge you not to use the hospital emergency room for anything other than a true emergency. The medical needs of your child are best meet by a physician who is familiar with your child’s history. Please call our office prior to going to the emergency room. After hours please call our nursing help line at 1-877-514-9262 before going to the emergency room. However, if you deem it a true emergency – please call 911.

Fees and Billing

Co-pays and deductibles are due at the time of service. These payments are dictated by your insurance carrier, not by Thomasville/Archdale-Trinity Pediatrics. We accept a wide variety of insurance plans and will file insurance claims on your behalf. Due to frequent changes in insurance policies, please bring an updated insurance card with you at each visit.  If you have any insurance-related questions, please contact our insurance department at (336) 475-4596.

Medical Records

If you are transferring care to our practice please complete the Medical Release Form. We will need your signature and the complete name and address of the previous practice before we can process your request. Your child’s medical records at Thomasville/Archdale-Trinity Pediatrics are confidential under the HIPAA law and will not be released without written consent. We charge a fee to copy records for attorneys, transfers, insurance companies, and for personal use. Please allow up to two weeks for processing.

Vaccine Statement

 We, at Thomasville-Archdale Pediatrics, strive to provide the best care possible for our patients. To do so, we must have a partnership with the parents of the children we care for that is based on mutual trust. Recently, there has been an increase in the number of parents who refuse vaccines based on an unjustified fear of side effects from immunizations. We believe immunizations are a vital tool for protecting children from serious and deadly diseases.

We recognize and respect that parents have the responsibility to make decisions about their children’s health care. However, we have a responsibility to provide the best and safest care for our patients and our community. We believe all children should receive immunizations, as per the schedule recommended by the American Academy of Pediatrics, and all of our doctors have followed this schedule for our own children.

Although we strongly support all of the recommended immunizations, there are a minimum of four vaccines that we insist children must receive if they are to continue to be patients in our practice. These are the DTaP/Tdap, Hib, MMR, and Pneumococcal vaccines. All of these immunizations prevent diseases that cause serious illness and death in children.

The refusal to allow these four vaccinations means that there is such a difference of belief in the care of children that we must terminate our doctor-patient relationship. This decision has not been made lightly and we hope that no patient is discharged from our practice due to vaccine refusal.

There are numerous resources of quality information about vaccines but there is also a lot of misleading and false information about vaccines that is in circulation. We encourage parents interested in truthful information to go to www.vaccine.chop.edu which is hosted by the Children’s Hospital of Philadelphia. The CDC also maintains a quality site at www.cdc.gov/vaccines. 

We will be happy to discuss concerns about immunizations with any parent who wishes to do so. However, we will not make exceptions and will not allow families who do not agree to the minimal four vaccines discussed above to continue to be seen at Thomasville-Archdale Pediatrics. 

In addition, at our new Well Child Clinic for children under 2 years of age, we will not see any children who are not following the recommended AAP schedule. The flu vaccine will not be enforced under this policy for logistical reasons. Parents who have agreed to only the minimum of the four vaccines that we have discussed above can still be seen at either Thomasville Pediatrics or Archdale-Trinity Pediatrics for their well and sick care.

Divorced/Separated Parents

It is the policy Thomasville-Archdale Pediatrics, PLLC, that we our providers or staff will not be put in the middle of domestic issues or disagreements over the phone or in the office. 

At Thomasville-Archdale Pediatrics, PLLC, our goal is to partner with parents for healthy kids. We appreciate that child(ren) with divorced or separated parents may present with unique challenges, and we require parents to work with us through those challenges. This policy was developed to avoid any misunderstandings going forward.

1. The providers, medical assistants, nurses, office, and billing staff will not be put in the middle of domestic issues or disagreements over the phone or in the office.
2. Please make decisions regarding appointments, vaccinations, and/or any office procedures prior to visiting our practice.
3. Only in situations where there is a documented court order will one parent be denied access to the minor’s health record or visits at the office.  Thomasville-Archdale Pediatrics, PLLC, must have a copy of the court order on file in the minor’s electronic medical record.
4. It is both parents’ responsibility to communicate with each other about the patient’s care, office visit dates, and any other pertinent information relevant to the patient. It is not the responsibility of Thomasville-Archdale Pediatrics, PLLC, to communicate visit information to each custodial parent separately.
5. Our providers will not call the other parent prior to an appointment to gain consent regarding appointments scheduled, nor will they take a call from the other parent following an appointment. We will not restrict either parent’s involvement in the patient’s care unless authorized by law; however, we also will not duplicate information delivery unless directed by law.
6. We will send reminders of upcoming appointments by text and/or phone call. We can send this reminder to only the primary phone number listed on the patient’s account. The parent or guardian that completes and signs the demographics will be the chart guarantor and therefore receive these reminders.
7. All copays, deductibles, coinsurances, and any other fees are due at the time of the visit and are the responsibility of the parent accompanying the patient to the appointment.  If there is an arrangement between the parents about split payment, it is the responsibility of the parent attending the appointment to collect from the other parent.

Should the issues that come between parents become disruptive to our practice or there is non-compliance with this policy, we reserve the right to discharge the family from our practice.